Sennheiser Comfort calls Instruction Manual download pdf (Page 36)

If a problem occurs

For additional information and an FAQ list, please visit www.headsets.com.

If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed

solutions, please contact Headsets.com for assistance.

Problem Possible cause Possible solution

The headset is placed into

the base station but does

not show any reaction

Base station is not connected to the

mains power supply

Connect the base station to the mains power

supply (see page

11).

Rechargeable battery is deep

discharged

Wait several minutes until the charging process

starts.

Link between headset

and base station

cannot be established

(Phone mode)

Base station is not connected to the

mains power supply

Connect the base station to the mains power

supply (see page 11).

Headset is not paired to the base

station

Pair your headset to the base station

(see page 30).

Link between headset

and base station

cannot be established

(PC mode)

Base station is only connected to the

mains power supply

Connect the base station to the PC using the

USB cable (see page 14).

Headset is not paired to the base

station

Pair your headset to the base station

(see page 30).

Bad radio link between

headset and base station

Transmission range is exceeded Reduce the distance between headset and base

station.

Adjust the radio range (see page 20).

The headset causes noise

and connection losses

Microphone rubs on the cheek or

perhaps the beard

Use the name plate with cheek spacer .

Distance between base station and

fixed line phone is so small that

interference occurs

Increase the distance between base station and

fixed line phone (see page 14).

Too many DECT systems within the

radio range

Reduce the radio range (see page 20).

Set the base station to narrowband mode

(see page 21).

The rechargeable battery

cannot be charged

Charging contacts of the headset or the

base station are dirty

Clean the charging contacts on the headset and on

the base station (see page

32).

Rechargeable battery is defective Replace the defective rechargeable battery with a

new one (see page 34).

Charging contacts of the headset 

and the headband do not make good

contact

Check if the headset is properly attached to the

headset holder of the headband  (see page 16).

The rechargeable battery is

quickly depleted even after

charging

Overaged rechargeable battery Replace the overaged rechargeable battery with a

new one (see page 34).

The sound from the fixed

line phone is distorted and

disturbed

Base station is not adjusted to the

fixed line phone.

Adjust the base station to your fixed line phone

(see page 18).

The other party cannot

hear me properly, my voice

sounds too low or too loud

Microphone sensitivity is not correctly

adjusted

Adjust the microphone sensitivity to the Phone

mode (see page

18) or the PC mode (see page 19).

The headset is no longer

paired to the base station if

an additional headset has

been used with the base

station

You can only use the last headset

paired to the base station (exception:

conference call)

Replace your headset into the base station

(see page 30).

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Sennheiser Comfort calls Instruction Manual Page 36

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